User Technology Engineer | RE2770

User Technology Engineer | RE2770

We are looking for an User Technology Engineer.

 

Work location: Basel
Duration: 10.05.21 – 31.12.2021
Workload: 100%
Language: English

 

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Role Description:

This role will work with internal IT groups, external IT providers, and the NIBR user community.

Major Accountabilities / Key Performance Indicators:

Investigate platform and product issues
Establish and foster relationships with key NIBR Informatics (NX)
Generates reports that are accurate, objective, and complete in a timely manner
Provides regular updates to tickets with frequency depending on priority level

Ideal Background / Capabilities:

5+ years’ experience working in large enterprise environment
Experience with integrating different devices into Enterprise Active Directory
Experience troubleshooting complex Mac and Windows 10 operating system issues
Familiarity with IT service management systems (Jira Service Desk, Service Now)
Understanding of TCP/IP and computer networking
Familiarity with MS Active Directory and group policy
Strong prioritization capabilities
Effective at managing multiple simultaneous requests


Zurich

Selnaustrasse 2
8001 Zurich
Switzerland

Tel: +41 44 406 10 00

Lausanne

Voie du Chariot 3
1003 Lausanne
Switzerland

Tel:  +41 22 566 19 00

Basel

Teichgässlein 9, 5th floor
4058 Basel
Switzerland

Tel: +41 61 311 66 90